Legal
This policy explains what we collect, how we use it, where it is stored, and the choices you have over your data.
Helptrovert helps businesses automate WhatsApp conversations. This Privacy Policy explains how we collect, use, store, and protect personal information when you use the service.
We collect information you provide directly when you create an account, connect WhatsApp, configure your business profile, or interact with the platform.
- Account information such as name, email address, and password.
- WhatsApp data such as messages, contact names, and phone numbers associated with your connected number.
- Business information such as knowledge base entries, AI settings, and service configuration.
- Usage data such as message counts, login times, reply metrics, and feature usage patterns.
- Payment information processed by our billing providers. We do not store full card numbers.
We use the information we collect to:
- Provide and maintain the WhatsApp AI service.
- Process automated replies using your knowledge base and configuration.
- Send escalation notifications and account updates when needed.
- Improve service quality, detect abuse, and prevent fraud or policy violations.
Your data is stored on secure infrastructure with encryption in transit and at rest. We use access controls to limit who can view customer data internally, and session information is handled securely.
We do not sell your personal data. We may share limited information with service providers that help us run the platform, including AI providers, payment processors, and legal authorities when required by law.
If you connect third-party tools such as calendar or messaging services, we only access the permissions needed to provide the integration. Tokens and connection details are handled securely and can be revoked when you disconnect.
Depending on your location, you may have the right to:
- Access the data we hold about you.
- Correct or update your account details.
- Request deletion of your account and associated data.
- Request a copy of your data in a portable format.
We use essential cookies for authentication, session management, and basic preferences such as theme selection. We do not use third-party tracking cookies on the site.
Helptrovert is not intended for use by anyone under 18, and we do not knowingly collect personal information from children.
We may update this policy from time to time. If we make material changes, we will notify you through the dashboard or by email where appropriate.
If you have questions about this policy or how your information is handled, contact the team through the support email listed in the footer or the contact page.
