Use Case • After-hours
Stay responsive on WhatsApp even when your team is offline
Keep first-response coverage active overnight and during peak periods, then escalate important conversations with context when your team is back online.
What this workflow covers
- Reply to common customer questions instantly outside business hours.
- Capture names, needs, and urgency so follow-up starts from context, not from scratch.
- Escalate sensitive or uncertain chats to humans with conversation history attached.