Shares your shop location
When customers ask where you are, it can send your address and map link without waiting for a manual response.
AI-powered customer support
The support platform built for small teams.
Helptrovert replies to your customers in seconds with AI — on WhatsApp and website chat. When it needs a human, your team gets the full context.
24/7
First-response coverage, even when your team sleeps.
<5s
Average AI reply time. Your customers never wait.
60%+
of small businesses have no follow-up system. We fix that.
The Problem
This is what happens when nobody replies.
A real customer reaches out. They're ready to buy right now. But nobody picks up — and here's how the story usually ends.
01
Someone messages you — they're ready to buy
They've got their card out. They just need to know if you're available this Friday. A simple question, and they want a simple answer.
Live conversation
10:02 AMCustomer10:02 AM
Hi! Do you do deep-cleaning in London? I'd love to book for this Friday if you're free.
Captured instantly
System10:02 AM
New message from website chat.
02
Five minutes pass. Then ten. Nothing.
They start wondering — is anyone even there? Maybe the business is closed. Maybe they don't care. The doubt kicks in fast.
Live conversation
10:13 AM11 min later
Customer10:13 AM
Hello? I'd really love to get this booked today.
System10:13 AM
Alert
Still no reply. It's been 11 minutes.
Customer10:18 AM
Anyone there?
Customer10:19 AM
I really need to sort this out today.
03
They Google someone else
One quick search. Another cleaning company replies in two minutes and locks in a time slot. Done.
Live conversation
10:22 AM20 min after first message
10:22 AM
best cleaning service near me
Top local providers — open now
10+ alternatives available nearby
Competitor replied in 2 min
System10:24 AM
Alert
A competitor replied in 2 minutes: "We can do 4 PM today."
04
You check your phone the next morning
14 unread messages. Most of them from people who already moved on. You never even knew they were interested.
Live conversation
8:04 AMNext morning
System8:04 AM
Alert
14 unread messages from yesterday. None replied to.
7 min later
Customer8:11 AM
No worries, I ended up booking with someone else.
The Solution
Now imagine the same story — but with Helptrovert.
Same customer, same Friday question. But this time, they get a reply in seconds. And when things get complex, a real person steps in with all the context.
01
They message you — and get a reply in 4 seconds
Even if you're with a client, on a break, or fast asleep — Helptrovert picks up and gives them a real, helpful answer right away.
Live conversation
10:02:00 AMCustomer10:02:00 AM
Hi, can I book a deep-clean in South London for Friday?
4 seconds later
Helptrovert AI10:02:04 AM
Of course! We cover South London. I've got Friday at 2 PM or 4 PM — which one works for you?
02
It answers their follow-up questions too
Pricing, what's included, how long it takes — all the stuff people always ask. Helptrovert handles it using the info you've already set up.
Live conversation
10:02:18 AM14 sec later
Helptrovert AI10:02:18 AM
For a 3-bedroom home, deep-cleaning starts at £180. Want me to lock in the Friday 4 PM slot?
17 sec later
Customer10:02:35 AM
Yes please! Book me in for 4 PM.
03
When it's beyond AI — a human jumps in
Some things need a person. Custom requests, tricky questions, big deals. Helptrovert spots those moments and brings your team in with the full chat history.
Live conversation
10:02:41 AMHelptrovert AI10:02:41 AM
Escalation
Channel: Website chat Customer: Olivia (London) Note: She wants an add-on service — needs a custom quote
A teammate joined
Your Team10:03:12 AM
Hey Olivia! I've seen what you need — sending your quote over now. Anything else I can help with?
04
You can see who's about to leave — before they do
Helptrovert watches for warning signs. If someone mentions a competitor, hesitates on price, or goes quiet — you'll know about it.
Live conversation
10:05 AMSignal detected
System10:05 AM
Alert
Heads up: this person mentioned a competitor, pushed back on price, and hasn't booked yet.
Suggested action
Helptrovert AI10:05 AM
Try offering a weekend slot, a flexible payment option, or sharing a few recent reviews.
Smart CapabilitiesWhat Helptrovert
What Helptrovert
can reliably handle
Built to cover common support requests with clear answers and clear escalation rules, no matter where the conversation starts.
Explains your products
Customers can get product details, prices, and helpful follow-up information right inside the chat.
Adapts to customer language
It is designed to respond clearly in the language your customers are already using in chat.
Keeps working after hours
Customers can still get answers when your business is closed, so you do not start the next day with missed chats.
VIP Onboarding
We launch it with you
We help connect your first support channel, organize the business details customers ask for most, and set up the foundation for a broader support system you can keep expanding.
You get guided onboarding, a faster path to launch, and a cleaner operating model for handling customer conversations across chat channels.
Feature Spotlight
Workflows that protect revenue in chat
These four core workflows cover the moments that decide revenue: first response, pricing confidence, booking capture, and fast human escalation.
Intent Signals
Signal
Detect churn risk and booking intent early so your team acts before a lead goes cold.
Learn MoreConversion
Book Appointments
Turn booking questions into confirmed slots with structured actions inside WhatsApp and website chat.
Learn MoreSpeed to Reply
Pricing Answers
Deliver clear, consistent pricing answers instantly to keep high-intent buyers moving.
Learn MoreEscalation
Human Handoff Alerts
Notify the right teammate when AI spots urgency, custom requests, or ready-to-book intent.
Learn MorePricingSimple, transparent
Simple, transparent
pricing
Pay for predictable monthly message volume with feature depth that scales from first setup to high-volume support operations.
01
Starter
For small businesses getting started with AI support
$25/month
Up to 1,000 messages/month
- Omnichannel inbox (WhatsApp + website chat)
- Shared team inbox
- Knowledge base & FAQs (unlimited)
- Basic analytics workflows
- Email support
- Unlimited contacts
02
Growth
For growing businesses with more support volume
$50/month
Up to 5,000 messages/month
- Everything in Starter
- Routing and assignment rules
- Advanced analytics
- Priority email support
- Ticketing and escalation controls
- Gap finder
03
Scale
For businesses needing custom message volume and integrations
Custom
5,000+ messages/month
- Everything in Growth
- API access and integrations
- Custom onboarding
- Priority support
Stop answering the same support questions all day.
Get started freeFAQ
Questions teams ask before they launch
Clear answers help buyers understand what Helptrovert does, where it fits, and how human control stays part of the workflow.
What is Helptrovert?
Helptrovert is AI customer support software for businesses that need faster responses, cleaner handoff, and less repetitive support work across WhatsApp and website chat.
What questions can it answer?
It is designed to handle repeatable questions about pricing, product details, business information, location, and common support requests across chat channels.
When does a human step in?
You define escalation rules so high-intent, sensitive, or complex conversations move to your team with context intact.
Why use it for after-hours chats?
Customers still get timely support when your team is offline, so you reduce missed opportunities and backlog pressure by morning.
How long does setup take?
Most teams can start quickly with guided onboarding. You can launch with one workflow and expand as your support operation grows.
Can I try it before committing?
Yes. You can start with free guided setup and validate the workflow on real support conversations.